The predecessor of Vial Tracker Free was built to clinical-grade standards — audit logging with log-based disaster recovery. It has been running in a NUS lab since 2004, and the recovery scheme was never once activated due to bug. Usage questions are occasional though. Therefore, we are building three layers of usage related support instead. No queue. No waiting.
From YouTube walkthroughs to Gen AI enabled support and self-service workflow customisation — covering what a ticket system, and even paid LIMS, never could.
Setup, daily workflows, edge cases — walked through step by step. This is where most questions get answered, at any hour, without asking anyone.
Watch the series →When the videos don't cover it, you have two lines: a peer network of researchers running the same tracker in real labs, and a direct DM to the founder. Both answer from experience — not a script, not a ticket.
When Layers 1 and 2 aren't enough — an edge case at 11 pm, a question you can't ask anyone during a bench run — AI answers from inside Excel.
Connect on LinkedIn and DM: "I want AI support in Vial Tracker Free"
Connect on LinkedIn for all three support layers, or email for the file only.